Educate, Inform or Entertain – AT&T Gets It

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Sure folks like to knock AT&T; — all wireless providers are vulnerable to criticism — but, at the very least, the AT&T;’rs get this part. The video below may actually result in fewer calls to support regarding data plans. It shows the company cares enough to spend extra time to help subscribers understand their service and frees up customers service for more pressing issues. Nice. Could a well placed, informative video help reduce your customers headaches? I bet it would. -scot

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