What to do with a bad online review

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“Online Reputation Management 101. Studies conducted by consumer behavior and search experts say 7 out of 10 consumers trust online reviews just as much as they do recommendations from friends and family members. So this is important.

In our increasingly mobile and social world, reviews posted to Yelp, TripAdvisor and other sites can have a tremendous impact on local businesses.

Whether you’re a business owner, a professional, or a hard-working barista, everyone spends a lot of time being a customer. And no business is perfect.” More>>>

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